Well, it's finally starting ........ the end of the world as we know it. The nerve of these people to demand a living wage AND deny the public access to expensive, unhealthy food-like consumables.
McDonald's recently actually paid some high powered consultant to study and recommend how they can improve their customer service; it's a real beaut !!
"Reward and Recognize Great Service:"
Just imagine the impact nominating a fellow worker for the "hot pie recommendation award pin;" how it will put a smile on your face and keep you up late at night worrying that you won't be given yours.
The military learned this long ago in the passing out of "gongs" (pieces of carved metal suspended on bits of coloured cloth). Of course many of the "customers" serviced directly by the military performing it's primary mission don't get to critique the service (they do however get a life-changing experience) - the gongs are for each other.
It's amazing that nowhere in the consultant's report did he mention the payment of a living wage.
"Keep simplifying work processes and rules:"
Pretty simple, eh ? If they order a Big Mac, give them one (oh yeah, and ask about the fries).
I remember when McDonalds sold burgers, fries, milk shakes and coke. Period, Stop. No McMeals, No extra-large, just Chocolate, Vanilla, Strawberry (Oh yeah, there were cheeseburgers too)
The late Jack Palance pretty much sums up this point:
"Invest more in tools and training:"
well, duh ??? Companies today don't spend nearly enough on training and it's the first expense to be cut when times are tough (right after laying people off).
I certainly hope the workers make an impact on the industry.
Like I've said before, a single-payer, universal health-care system would do wonders for the empowerment of the working population.
Maybe withholding their labor will make us all healthier.
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